Frequently Asked Questions

Below is a list of questions we are asked often regarding the operation of the telephone equipment.

XIOX Call Accounting system:
 

 

The Call Accounting System makes a beep sound

The beep sound is to alert the operator of some malfunction. By looking at the screen on the call accounting the problem can be identified. There are normally 3 cases that beeping is heard.

  1. Check Printer - The printer is out of paper, or the ribbon is worn out. Reinsert the paper or replace the ribbon cartridge.
  2. Unposted calls - The call accounting is unable to communicate with the PMS system. To test the call accounting system setup a wake-up call for an extension then cancel the wake-up call. The printer should print this setup. If it prints a line of data this indicates that the call accounting is operating properly. At this point please contact the PMS support tech and let them know that the call accounting interface is inoperable.
  3. 90% Full - The call accounting system can record up to 14000 call records. When its memory is 90 % full it will alert the operator. To clear the memory please view the call accounting manual memory management page 6
   

Mitel PABX

Locked Out: This indicates that the room phone is left off hook for a long time. To clear this problem, disconnect the phone line cord from the wall outlet and see if this clears the problem. If not please call Biax for service.

Wake-up call did not ring the extension :

  1. Check to see if the time clock is set correctly.
  2. Check the printer to see if the wake-up time was entered correctly.
  3. Set an other wake-up call about 2 minutes after the time displayed.
  4. Did it ring on time?
PMS Cleared the Wake-up Call: When using a PMS you must FIRST complete the check-in process THEN set up a wake-up call. If the wake-up call is set-up first then the check in process is completed , the PMS will reset the guest room phone and delete the wake-up call. Please see PMS. for more information.

Voice Mail System

 

Calls are not answered by the voice mail system.

  1. Dial the voice mail access code from any phone. The voice mail should respond with a voice prompt. This indicates that the voice mail is functioning properly.
  2. Forward the extension to the voice mail. Please view the correct manual for your PABX.
  3. If in step 1 above the voice mail does not play a voice prompt, call Biax for service.